Terms and Conditions

Welcome to Viora. Please read these terms carefully before using the website or placing any order.

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1. Provider Information & Licensing

Viora is a licensed brand registered with the official authorities in the UAE and operates under the applicable local e-commerce laws. All products are provided through an online store under consumer protection regulation in the UAE.

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2. Orders & Customization

  • All our products are made to order with precise customization options.
  • Please ensure that all selections (colors, messages, packaging details) are accurate before placing the order, as changes cannot be made afterward.
  • An electronic invoice will be issued for each purchase, including full details in Arabic.

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3. Preparation & Delivery Time

  • Orders require 24 to 48 business hours to prepare.
  • Delivery occurs within the specified time after payment is completed, across all Emirates.
  • Delivery is free within the UAE.

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4. Payment

  • We offer secure payment methods including: Apple Pay, Visa, and Mastercard.
  • All prices are in AED and include VAT.
  • Payment is made at checkout via a secure online gateway.

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5. Cancellation Policy

  • Due to the customized nature of our products, orders cannot be canceled after confirmation and payment.

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6. Exchange or Compensation Policy

  • Since all products are made to order, we do not accept returns.
  • If there is a defect or error in your order, please contact us within 24 hours of receiving it. We will resolve the issue within 7 business days through one of the following options:
  • Free replacement,
  • Partial or full refund,
  • Or re-sending the order.

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7. Privacy & Data Protection

  • We are committed to protecting our customers' privacy.
  • Your information is used only to complete your order and communicate about the service.
  • We do not share your data with any third party without explicit permission, and we follow best practices for data security.

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8. Intellectual Property

  • All images, texts, logos, and designs on the Viora website are exclusively owned by us. It is prohibited to use, copy, or reproduce them without prior written consent.

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9. Acceptance of Terms

  • By using this website or placing an order, you automatically agree to these terms and conditions.
  • During checkout, you will see a confirmation message stating:

“☑ I agree to Viora’s Terms and Conditions and Privacy Policy.”

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10. Contact

For any inquiries or feedback, please contact us through the following channels:

📩 info@viora.ae

💬 WhatsApp: +971 56 240 7344

📱 Instagram: viora.uae