Delivery Policy
At Viora, we care about delivering your order in the best condition and on time. We work with trusted delivery partners to ensure a smooth experience from the moment you order to the moment you receive it.
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1. Delivery Areas
- We deliver to all Emirates in the United Arab Emirates.
- Currently, we do not offer international shipping.
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2. Delivery Time
- All orders are made to order. Please confirm your order at least 48 hours before your desired delivery date.
- Delivery takes 1–2 days after the order is prepared.
- In exceptional cases (such as peak seasons or weather conditions), delivery time may vary slightly, and the customer will be informed in advance.
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3. Delivery Fees
- Delivery is completely free within the UAE.
- There are no hidden fees or undisclosed charges.
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4. Delivery Timing
- Deliveries are made between 2 PM and 10 PM according to the available delivery schedule.
- We recommend ensuring someone is available to receive the order or assigning someone else to receive it on your behalf.
- Please make sure the delivery address and phone number are accurate to avoid delays or rescheduling.
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5. If the Order is a Gift 🎁
- The order can be delivered directly to the recipient as a gift, provided their details are entered clearly during checkout.
- The recipient will be notified on the delivery day. We recommend informing them in advance to ensure successful delivery.
- The package will be delivered without any invoice or personal/financial information inside, preserving the elegance of the gift and the unboxing experience.
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6. Special Cases
- If there’s any delay or shipping issue, we will contact the customer immediately to find a suitable solution.
- Your satisfaction is our priority, and we always strive to deliver your gift just the way you imagined.
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📩 For any inquiries, feel free to contact us:
- Email: info@viora.ae
- WhatsApp: +971 56 240 7344
- Instagram: @viora.uae
