Exchange and Return Policy

At Viora, every order is prepared with love and care, tailored to your specific preferences. Due to the nature of our custom-made products, we are committed to clarifying the following exchange policy:

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1. Customized Products

• All orders are made according to your specifications (colors, messages, packaging...), therefore they cannot be exchanged or returned once confirmed.

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2. Cases Eligible for Exchange

Exchanges are only accepted in the following cases:

• A clear defect in the product.

• Receiving a completely different product than what was confirmed in the order.

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3. Exchange Conditions

• You must contact us within 24 hours of receiving the order.

• Clear photos showing the issue must be provided.

• The product must be in its original condition, unused, unopened, and undamaged.

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4. How to Request an Exchange

Please contact us directly via:

📩 info@viora.ae

💬 WhatsApp: +971 56 240 7344

Include your order number, a description of the issue, and photos.

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5. Important Notes

• If the issue is confirmed to be on our part, we will cover all exchange or reshipping costs.

• Exchanges are not accepted for reasons related to “change of mind” after confirmation, due to the nature of personalized gifts.

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🎀 Your satisfaction is our priority, and we do our best to deliver your gift exactly as you imagined it.

If you have any feedback or suggestions, we’d love to hear them 💌.